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Privacy Policy



We take your privacy seriously, and this privacy policy provides you with details of how we collect, use, share and protect your information through your use of our website: http://www.embryoclinic.eu/.

In addition to this privacy policy, users of the Embryoclinic website should consult the Embryoclinic website terms of use as well as any service specific terms and conditions that apply.

Embryoclinic is the data controller of the information you provide us and we are responsible for your personal data.

Where this Privacy Policy refers to “we”, “our”, “ours” or “us” it is referring to Embryoclinic, our affiliates or any directors, officers, employees, agents, contributors, third party content providers or licensees involved in service provision.

Where this Privacy Policy makes reference to “user”, “you”, “your” and/or “yourself” it is referring to any and all people or entities using services provided via our website or accessing information, services provided by us.

Contact details

Our full details are:

Full name of legal entity : Embryoclinic IVF Unit

Email address : info@embryoclinic.eu

Postal address : Adrianoupoleos 6, Kalamaria, Thessaloniki, Greece

Telephone number : +30 2310 420020

Fax number : +30 2310 420009

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at   info@embryoclinic.eu

What data do we collect about you and for which purpose

We may process the following categories of personal data about you:

  1. communication data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
  2. customer data that includes data relating to any purchases of services such as your name, title, billing address, email address, phone number, contact details and purchase details.
  3. sensitive data that includes details about your race or ethnicity, religious, sex life, sexual orientation, trade union membership, information about your health and genetic and biometric data etc.
  4. user data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

We may process this data in order to communicate with you, to keep record, to answer your questions and respond to your requests in a more effective way, as well as to give personalized health and medical advice. Moreover, we may process this data in order to properly administer our website, to improve our website and our customer service, to establish, pursue or defend legal claims.

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@embryoclinic.eu. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

How we collect your personal data

We may collect your data when you provide the data directly to us (for example by filling in forms on our website or by using our on-line consultation platform or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers and search information providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, providers of technical, payment and delivery services such as data brokers or aggregators.

How we use information we collect

Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to provide medical advice, to properly administer our website, to improve the services we provide, to keep records, to establish, pursue or defend legal claims.

Data retention

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your legal rights

Under data protection law you have the right to request details of any personal data that we hold about you. Moreover, you have the right to request access, rectification, processing restriction, to portability of data, to object to processing and to withdraw consent.

When we have no legitimate reason to continue to hold your information, you have the right to be forgotten.

We may use automated decision making in processing your personal data for some services.

If you wish to exercise any of the rights set above, please email us at info@embryoclinic.eu

Disclosures of your personal data

We may have to share your personal data with third parties, such as service providers who provide IT and system administration services, professional advisors including lawyers, bankers, auditors and insurers, as well as government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance to law. We only allow such third parties to process your personal data for specified purposes and in accordance to our instructions. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Embryoclinic.

Many of our third parties service providers may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data to countries outside the EEA.

Please be aware that such countries may not have the same level of data protection, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

Data security

We use a variety of information security measures to protect your online communications with us as well as to maintain confidentiality and protect your data from being accidentally lost, used, altered, disclosed or accessed without authorization.

Email communications and related services

Email communications that you send to us via the email links on our website may be shared with a customer service representative, coordinator, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archieved, depending on the nature of the inquiry.

The email functionality on our website does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us.

Cookies and other tracking technology

We may collect information about visitors to our website using “cookies” and similar technology such as Web beacons, Web bugs, pixel tags, and so on. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor’s path through our website during a visit, to help us understand how people use our site.

Links to other websites

Our website link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you’re visiting.

Privacy policy updates

We may need to update our privacy policy as technology changes and Embryoclinic evolves. If we make significant changes to the privacy policy, we’ll post a prominent message on our websites.

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